Dorothy's story

Dorothy lives in the Forest of Dean. Her daughter Kath doesn’t live locally. When Dorothy started
to have repeated falls and her dementia became pronounced, Kath became really concerned. Dorothy didn’t want to move into residential care and she refused support from carers at home.

Kath approached the local council in Coleford for advice. She was given our contact details and visited our Head Office for coffee and a chat. Kath was concerned about letting other people support her vulnerable mother. She was also worried her mother would refuse help. Tracy, our Homecare Manager, talked Kath through our experience of supporting people in similar situations. Tracy offered to commence the delivery of care herself, then gradually introduce other carers as Dorothy became more comfortable with support at home.

Kath was unsure how support would be funded and did not know what benefits her mother would be entitled to. Tracy was able to assist with a benefit review as part of the assessment process.


Dorothy now has several visits per day from our specialist care staff. They ensure domestic chores are carried out, Dorothy has hot meals, her personal care is attended to and she has stimulating interactions. In agreement with Kath and with much encouragement from us, Dorothy has been persuaded to attend the local ‘Singing for the Brain’ group. With our support and our wheelchair- adapted vehicle, she now really enjoys these sessions.

Comprehensive notes are recorded every time we visit Dorothy. We have also installed a panic alarm at Dorothy’s house so that we can respond whenever she needs support, 24 hours a day.

We keep Kath regularly updated and she is really pleased with the support that Dorothy is receiving. Her mind is put at rest knowing dedicated and professional carers are supporting her mum. 

If you need, or if someone you know could benefit from our support, please do get in touch by calling Mark, Rachel or Sue on 01594 501230.